Looking after our policyholders
We pride ourselves on the quality of service we deliver to our policyholders.
Looking after your data
We take the security of our policyholders' data very seriously.
Frequently asked questions
If you have a question you have about your policy with Rothesay Life which is not covered here, please contact us.
In light of the global COVID-19 pandemic, we would like to take this opportunity to reassure all our policyholders that their pensions will continue to be paid on time. A fully tested business continuity plan is in place to minimise disruption to our operational activities and those of our business partners. The majority of our staff are now working from home and we continue to follow the recommendations and guidance from the UK Government.
Transfer of certain annuity business to Monument Life
On 31 July 2020, the proposed transfer of our Irish portfolio to Monument Life Insurance DAC was approved by the High Court. This transfer of around 400 policies took place on 7 September 2020 and means that the affected policyholders will continue to receive their pensions without disruption after the end of the Brexit implementation period on 31 December 2020. Other Rothesay policyholders should be unaffected by Brexit.
Proposed transfer of annuity business from The Prudential Assurance Company Limited
On 14 March 2018, Rothesay Life Plc agreed to acquire part of Prudential's annuity portfolio. Please click here for further information.