Looking after our policyholders
We pride ourselves on the quality of service we deliver to our policyholders.
Looking after your data
We take the security of our policyholder’s data very seriously.
Frequently asked questions
If you have a question you have about your policy with Rothesay Life which is not covered here, please contact us.
In light of the global COVID-19 pandemic, we would like to take this opportunity to reassure all our policyholders that their pensions will continue to be paid on time. A fully tested business continuity plan is in place to minimise disruption to our operational activities and those of our business partners. The majority of our staff are now working from home and we continue to follow the recommendations and guidance from the UK Government.
Proposed transfer of certain annuity business to Monument Life DAC
The majority of our policies will be unaffected by Brexit. However, there are a small number of policies, our Irish Portfolio, where we may not be able to continue to make pension payments lawfully as a result of Brexit. To ensure payments due can continue to be made, we are proposing to transfer the affected policies to an Irish insurance company regulated by the Central Bank of Ireland.
Proposed transfer of annuity business from The Prudential Assurance Company Limited
On 14 March 2018, Rothesay Life Plc agreed to acquire part of Prudential's annuity portfolio. Please click here for further information.