In light of the global COVID-19 pandemic, we would like to take this opportunity to reassure all our policyholders that their pensions will continue to be paid on time.   A fully tested business continuity plan is in place to minimise disruption to our operational activities and those of our business partners. The majority of our staff are now working from home and we continue to follow the recommendations and guidance from the UK Government.

Contacting us

You can contact us using the usual contact details. If you do not have these to hand, please use our Contact us page

To help us to deal with any queries or requests as quickly as possible, please email us rather than posting a letter, if at all possible. Please ensure you include your name, policy number(s) and a contact telephone number.

Our helplines are still open, but please do bear with us should we take a little longer than usual to answer your call.

Response times

We are closely monitoring the spread of COVID-19 to mitigate the impact of the pandemic on our services to our policyholders at this challenging time. As part of this, we have taken steps to change working arrangements for our colleagues in order to try to reduce the risk of a high rate of colleague absence and to enable them to continue to service our policyholders.

Unfortunately, due to these unprecedented circumstances this may mean that we are not be able to respond to queries and requests as quickly as usual but you should be assured that we will respond as soon as possible.

Please continue to check our website for the latest updates. We thank you for your patience and understanding during these unprecedented times.



Cookies: This site uses cookies to improve the overall user experience.