About Us

Rothesay Life was established in 2007 and has grown to be a leading life insurer specialising in bulk annuities and other de-risking solutions for defined benefit pension schemes and insurance companies.

We provide solutions for clients seeking to mitigate financial and longevity risk, aiming to create structures that are tailor-made to suit the needs of pension scheme members, trustees, corporates and other insurance companies.

Typical solutions include:

Under a buy-in, the individuals whose pension benefits are partly or wholly insured with us remain members of their pension scheme and are not direct policyholders of Rothesay Life.

In this section we focus on our Policyholders (i.e: individuals who have pension benefits with us as a result of a buy-out or part VII transfer).

You can find lots more general information about Rothesay Life in the main section of our website.

You matter to us

Our primary focus is ensuring that we pay our Policyholders accurately and on time, and provide a best-in-class Policyholder experience. This is reflected in our service levels, excellent Policyholder feedback and low complaint numbers.

All of our processes follow the ‘Treating Customers Fairly’ principles and we seek to exceed the standards and guidelines set out by the Financial Conduct Authority (FCA), the Pensions Regulator (tPR) and the Association of British Insurers (ABI).

Our high standard of pension administration has been recognised by the Pensions Administration Standards Association (PASA) who have awarded us their Gold Standard. We are the first insurer to receive Accreditation from PASA. To find out more click here.

What if I am not happy?

Our low complaints-per-policyholder ratio is market leading and is something of which we are extremely proud. We take all complaints seriously and conduct a full root cause analysis with process improvements implemented, where required.

We strive to provide an excellent Policyholder experience. However, we realise that on occasion things may go wrong. If you have experienced a problem please let us know using the details in the Contact Us section and we will provide a solution as quickly as possible. Please provide your policy number or National Insurance number when contacting us.

Our Regulators

We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

  • The Financial Conduct Authority (FCA)
    The FCA is the independent financial services regulator for the UK. Our reference number on the FCA’s Register is 466067. This Register is a public record of all organisations the Financial Conduct Authority regulates and can be accessed from the Financial Conduct Authority’s website: www.fca.org.uk

  • The Prudential Regulation Authority (PRA)
    The PRA is part of the Bank of England. It is responsible for the regulation and supervision of banks, building societies, credit unions, insurers and major investment banks.

Financial Services Compensation Scheme (FSCS)
In the unlikely event that we are unable to pay the benefits due to you under your Policy, you may be eligible to make a claim for compensation from the FSCS.

Under current legislation, you would be entitled to claim compensation equivalent to 100% of the value of the pension income that would have been provided under your Policy (although the rate of compensation may change if the rules of the FSCS are changed in the future).

For details of the compensation levels that may apply or for further information on compensation schemes in general, please contact FSCS:

Telephone: 0800 678 1100 or 020 7741 4100
Post: PO Box 300 Mitcheldean, GL171DY
Web: www.fscs.org.uk

Please note: you may not be covered by the FSCS if, at the date your policy is issued, your usual residence is NOT in the UK, another EEA State, the Channel Islands or the Isle of Man.